Frequently Asked Questions
1 How long does shipping take?
Orders are typically processed within 1–3 business days after payment has been successfully received.
Please note that processing times may be extended during holidays, promotional periods, or periods of high order volume.
2 Do you offer free worldwide shipping?
Yes. We offer free worldwide shipping on every order, with no minimum purchase required.
3 Can I return my order?
Returns are accepted in accordance with our return conditions. Items must be unused, unworn and returned in their original condition and packaging.
Please review our Return & Refund Policy for complete information before submitting a return request.
4 What material is this product made from?
The exact material of this item is listed in the product description above. Please refer to the product details for accurate material and specification information.
5 How should I care for my jewelry?
To help preserve your jewelry for as long as possible, avoid direct contact with water, perfume, lotions, cosmetics and harsh chemicals.
Remove your jewelry before showering, swimming or exercising. Store it in a clean, dry place and gently wipe it with a soft, dry cloth after use.
6 Do I need an account to place an order?
No. You can complete your purchase as a guest without creating an account.
Creating an account can make future shopping easier and gives you access to additional benefits:
- A faster and more convenient checkout experience
- Easy access to your order history and current order status
- Updates about new arrivals and selected promotions
- Access to future customer offers and discounts
