Refund policy
At Celestia Jewellery, customer satisfaction is our priority.
Returns
You may request a return within 14 days of receiving your order. To be eligible for a return, items must be:
- Unused and in their original condition.
- Returned in the original packaging.
- Accompanied by proof of purchase.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Earrings that have been worn or opened.
- Personalized or custom-made products.
- Gift cards.
- Sale or clearance items.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval of your refund. Approved refunds will be processed to your original payment method within 5–10 business days.
Please note that original shipping costs are non-refundable.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at info.celestiajewellery@gmail.com with photos of the item and packaging.
Return Shipping
Customers are responsible for all return shipping costs unless the item received is defective, damaged, or incorrect.
We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.
Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact us:
Email: info.celestiajewellery@gmail.com