Shipping policy
At Celestia Jewellery, we are committed to delivering your order as quickly and safely as possible.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Please note that processing times may be extended during holidays, promotional periods, or due to high order volumes.
Shipping Times
Estimated delivery times vary depending on your location:
- Europe: 5–12 business days
- United States: 7–15 business days
- Canada: 7–15 business days
- Australia & New Zealand: 8–18 business days
- Rest of the World: 8–20 business days
Please note that these delivery times are estimates and may vary due to customs clearance, weather conditions, carrier delays, or other factors beyond our control.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing tracking information, when available.
Customs & Import Duties
International orders may be subject to customs fees, import duties, taxes, or other charges imposed by the destination country. These charges are the responsibility of the customer.
Incorrect Address Information
Customers are responsible for providing accurate shipping information. Celestia Jewellery is not responsible for orders shipped to incorrectly entered addresses.
Lost or Delayed Packages
While we work closely with our shipping partners, Celestia Jewellery cannot guarantee delivery dates and is not responsible for delays caused by carriers, customs authorities, or unforeseen circumstances.
Contact Us
If you have any questions regarding shipping, please contact us:
Email: info.celestiajewellery@gmail.com